Frequently Asked Questions
Answers to the most common questions about ordering, shipping and products.
- What payment methods do you accept?
- Right now you can pay with crypto (Bitcoin, Lightning, Monero, USDT) or bank transfer. Card payments (credit/debit) are coming very soon.
- Can I change my order after placing it?
- Once your order has been paid and shipped, we can't make any changes. If you need to modify something, reach out to us immediately after ordering and we'll see what we can do.
- Do you offer discounts for large orders?
- Yes. Just get in touch and we'll put together a custom quote for you once you hit a certain quantity.
- How do you ship?
- Discreetly. Always. No logos, no markings that hint at the contents. The sender address is neutral. We ship by courier or regular post — whichever is the safest option for your region.
- How long does delivery take?
- 4–6 business days within Europe. Orders outside the EU may take longer, but that's down to customs — not us.
- How much does shipping cost?
- A flat €20, regardless of order size. Orders over €300 ship free.
- Can I track my package?
- Yes — as soon as your package is on its way, we'll send you a tracking number.
- What happens if customs seizes my package?
- Stay calm. If you can provide an official seizure notice (photo or scan), we'll reship your order — but only up to 50% of the original order value. You'll also need to provide a different delivery address. No exceptions.
- What if I don't pick up my package?
- If the package isn't collected due to something on your end and gets sent back to us, we won't issue a refund. Please make sure you or someone you trust is available to receive it.
- How many brands do you carry?
- Over 50 manufacturers and brands in stock. The selection is huge and the quality is consistent. If you're looking for something we don't list, just ask — we'll source it for you.
- What happens if a product is out of stock?
- We'll send you an equivalent substitute — either at the same price point or the same dosage (mg). You won't be left empty-handed or stuck waiting.
- Are your products genuine?
- Yes. We source directly from manufacturers or official distributors. No fakes, no underdosed products. If you have any doubts, let us know.
- How should I store the products?
- Most products should be kept cool, dry, and away from light. Some require refrigeration — that'll be noted on the packaging. Heat and direct sunlight will degrade the effectiveness.
- What about expiry dates?
- Every product we ship has a sufficient shelf life — at least 3 months from the delivery date, and usually quite a bit longer.
- Will my data be shared with anyone?
- No. Never. We only store what's strictly necessary, and we'll delete everything on request. No third parties, no advertising partners — no exceptions.
- Is buying from you legal?
- That depends on your country and the specific substances. It's your responsibility to check the laws where you are. We ship worldwide, but we're not in a position to provide legal advice for every country.
- Will the package reveal what's inside?
- No. The sender is neutral and there's nothing on the outside that indicates the contents. Discretion is our top priority.
- I forgot my password — what do I do?
- Just click "Forgot password" on the login page, enter your email, and set a new password. If that doesn't work, drop us a message and we'll help.
- How can I reach support?
- By email or through the contact form on the site. We typically respond within 24 hours. We're happy to help in English or German.
- Do you respond on weekends?
- Sometimes. We're a small team, but we do our best to handle urgent matters on weekends when possible.
- Is there a minimum age to order?
- Yes — you must be at least 21 years old. By placing an order, you confirm that you meet this requirement.
- Are you liable for side effects?
- No. We sell products — we're not doctors. What you choose to use is your decision and your responsibility. If you're unsure about anything, please consult a medical professional before taking it.
- Is there a guarantee on products?
- We guarantee you'll receive exactly what you ordered — genuine and correctly dosed. If something arrives damaged or is missing, contact us within 48 hours of delivery with a photo and we'll sort it out.